Our engineers have resolved this disruption. All reports, transactions, and receipts are now accurate and up to date. We thank you for your continued patience today while we worked on getting services restored.
Posted Mar 15, 2024 - 11:01 PDT
Update
At this time, engineers have reported that all new and past transactions are now appearing on sales reports and receipts are printing. We are currently monitoring receipts being sent via SMS not arriving promptly. Cash-reported transaction reports are missing information in the details, but we expect that they will be updated and accurate within the next hour. We thank you for your patience.
Posted Mar 15, 2024 - 10:47 PDT
Update
Our engineers have implemented a fix for the disruption affecting sales reports and receipts not printing. New transactions will start appearing on sales reports and receipts will begin printing again. Previous transactions are expected to appear on reports within 30 minutes. We thank you for your continued patience.
Posted Mar 15, 2024 - 09:29 PDT
Identified
We are currently experiencing a disruption that is causing Sales Reports not to be updated promptly. At this time, Payment Acceptance isn't affected but Sellers may not see their transactions appear in their Transaction report immediately. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Posted Mar 15, 2024 - 08:38 PDT
Investigating
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.