Square US Status

Nov 30, 2023

No incidents reported today.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

Resolved - We can now confirm that the disruption impacting payment acceptance on various Square services has been fully restored. We appreciate your patience today while our team worked to provide a solution.
Nov 27, 14:42 PST

Identified - Our team is continuing to investigate disruptions with payment acceptance on Square Invoices, AfterPay, Virtual Terminal, Appointments, E-Commerce API, or Square Online when using Apple Pay, Google Pay or ACH (US-only) as the payment type.

We are working to implement a fix, and sincerely apologies for the trouble today. We will be back with another update shortly.
Nov 27, 14:34 PST

Update - We’re currently investigating a disruption with payment acceptance on Square Invoices, Virtual Terminal, Appointments, E-Commerce API, or Square Online when using Apple Pay, Google Pay or ACH as the payment type. We will be back to update as soon as we can once we receive more information from our Engineering teams.
Nov 27, 14:12 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 27, 13:51 PST

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

Payments Disruption

Resolved - We can confirm that JPMorgan Chase has resolved the disruption affecting Visa card acceptance. Thank you for your patience.
Nov 24, 15:18 PST

Monitoring - We are seeing improvement to latency and decline rates, and Visa cards are now completing transactions as expected for cards issued by JPMorgan Chase. We’re continuing to monitor and will confirm in a future update once JPMorgan Chase has notified us the issue is resolved. Thank you for your continued patience.
Nov 24, 15:02 PST

Update - At this time, our team continues to monitor elevated latency and declines causing some Visa cards to not complete transactions successfully. This is a result of an ongoing issue affecting JPMorgan Chase, and only cards from that issuer are affected. We recommend Sellers retry transactions associated with Visa cards and if problems persist, recommend their customers use a different card or payment method. Thank you for your patience. We will continue monitoring and providing updates as they occur.
Nov 24, 14:51 PST

Update - At this time, our team continues to monitor elevated latency and declines causing some Visa cards to not complete transactions successfully. This is a result of an ongoing issue affecting one of our external banking partners and only cards from that partner are affected. We recommend Sellers retry transactions associated with Visa cards and if problems persist, recommend their customers use a different card or payment method. Thank you for your patience. We will continue monitoring and providing updates as they occur.
Nov 24, 14:22 PST

Identified - Our team continues working on a disruption that is affecting transactions with some Visa cards. At this time both Payment Acceptance and Refunds are degraded. We advise Sellers to ask their customers to complete transactions using a different card. Thank you for your patience. We will continue providing updates as they become available.
Nov 24, 14:21 PST

Update - We are currently experiencing a disruption that is impacting the Payment Acceptance of Visa cards. At this time we recommend our Seller advise their customers to try a different brand of card. Our team is in contact with our banking partner looking for the best way to address this. Thank you for your patience with us as our team works to resolve this issue.
Nov 24, 12:06 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 24, 11:51 PST

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

Multiple Services Disruption

Resolved - We can now confirm that the disruption affecting Square Debit Cards has been addressed. We appreciate your patience today while our team worked to provide a solution to this disruption.
Nov 16, 16:15 PST

Monitoring - Our engineering team has confirmed that the fix has been released to address the disruption impacting Square Debit Card transactions and we are continuing to monitor the impact. Thank you for your patience as we continue to address this.
Nov 16, 16:01 PST

Update - Our teams continue to work on addressing the disruption causing some Square Debit Card transactions to decline. We understand how important it is for you and your business for our services to be available. We will continue providing updates here. Thank you for your patience.
Nov 16, 15:59 PST

Identified - Our Engineers have reported a disruption that is currently causing Square Debit Card ATM withdrawals and transactions that are Keyed in (Card not Present Transactions) to decline. The team is working on addressing this situation. We will continue providing updates here as they become available. Thank you for your patience.
Nov 16, 14:25 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 16, 13:48 PST

Multiple Services Disruption

Resolved - Our engineers have addressed a disruption that was causing delays in our services. We apologize for any inconvenience and thank you for your patience.
Nov 16, 11:41 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 16, 11:13 PST

Appointments Disruption

Resolved - We have confirmed with our engineering team that the Square Appointments disruption has been resolved and is working as intended. We appreciate your patience today as we worked to resolve this.
Nov 16, 11:40 PST

Identified - We appreciate your patience as we continue to work closely with our engineering team regarding the disruption with Square Appointment functions. We will continue to post here with any updates.
Nov 16, 11:04 PST

Update - We are currently experiencing a disruption that is impacting some Square Appointments functionality, we understand how important it is for your business for all of our services to be up and running. We appreciate your patience as our Engineering team is actively working on a fix.
Nov 16, 10:39 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 16, 09:57 PST

Multiple Services Disruption

Resolved - We can confirm that the disruption impacting Square Balances has now been resolved.

Sellers that use products such as Square Card, Loans, Checking and Savings should be aware that repayment of capital may not have been evaluated for certain transactions, resulting in some merchants receiving more funds today and facing debits tomorrow.

As a result, you might observe a negative balance displayed, and there could be discrepancies in the reported amount available for transfer.
Following the standard balance transfer on Thursday, the 16th, your balance will return to its usual state.

We appreciate your patience as our engineering team worked to resolve this disruption.
We understand how important it is to have your business tools operating as intended and our team is actively working on ways to prevent future disruptions like this one.

(Please note that some products listed may not be available in your market.)
Nov 16, 03:55 PST

Identified - Our engineers have identified the root cause of this disruption and are actively working on the fix. As a reminder, Payment Acceptance is not affected by this disruption and Sellers may continue processing payments. Thank you for your continued patience and understanding.
Nov 16, 03:45 PST

Update - We've received reports of delays in some Square Balance updates despite the fix implemented earlier today. Our Engineers are actively addressing this issue for the remaining accounts. Thank you for your patience with us as we work to resolve this issue.
Nov 16, 00:10 PST

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 15, 19:46 PST