All Systems Operational
Payment Acceptance Operational
Money & Transfers Operational
Developer Services Operational
eCommerce Operational
Appointments Operational
Team Management Operational
Square Website Operational
Banking Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 27, 2021

No incidents reported today.

Nov 26, 2021
Resolved - Thank you for your patience and understanding today while we experienced higher than normal call volumes.
Nov 26, 18:14 PST
Investigating - North American Sellers seeking phone support will experience higher than expected wait times on Thursday, November 25th & Friday, November 26th.

Our teams are working diligently to assist all our Sellers over the phone, and appreciate your patience as we work to answer all support requests.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.
Nov 24, 17:50 PST
Nov 25, 2021

No incidents reported.

Nov 24, 2021
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021

No incidents reported.

Nov 14, 2021

No incidents reported.

Nov 13, 2021
Resolved - Good news! We’ve confirmed with our Engineer Teams that the earlier issues have been resolved, and all previously impacted services have returned to normal. We’re sorry for any inconvenience this may have caused, and thank you for your patience as we worked through the issue.
Nov 13, 16:59 PST
Monitoring - We have released a fix for the issues experienced earlier, and sellers should see services returning to full functionality. We’ll continue to watch this closely, and will update you to confirm that this is completely resolved. Thank you for being patient with us!
Nov 13, 16:00 PST
Identified - Our Engineering Teams have identified the root cause of the issue, and are actively working on a solution. We recommend you remain logged in until we have more information to provide.

If tipping is forcibly disabled, please remain logged in, update your app to 5.77, and enable tipping from the tipping settings.

We’ll report back once we’ve implemented a fix for this issue. Thank you for your patience.
Nov 13, 15:07 PST
Update - We are currently investigating issues impacting multiple services and preventing some sellers from being able to log in to their Square account. Additionally, some sellers may be unable to sync account tipping settings, preventing the tipping screen from appearing during check out.

If you are already signed in to your Square account, please do not sign out at this time.
Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.
Nov 13, 14:40 PST
Update - We are continuing to investigate this issue.
Nov 13, 13:40 PST
Investigating - We are currently investigating issues impacting multiple services and preventing some sellers from being able to log in to their Square account.
If you are already signed in to your Square account, please do not sign out at this time.
Our Engineering Teams are aware and we will update issquareup.com as more info becomes available. Thank you for your patience.
Nov 13, 13:23 PST