All Systems Operational
Payment Acceptance Operational
Money & Transfers Operational
Developer Services Operational
eCommerce Operational
Appointments Operational
Customer Management Operational
Team Management Operational
Square Website Operational
Account Creation Operational
Square Kitchen Display System Operational
Risk Manager Operational
Banking Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 3, 2021

No incidents reported today.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021
Resolved - The issues with Offline Mode payments we experienced have been fully resolved.

We apologize for the inconvenience and appreciate your patience while we got them back up and running.
Jul 24, 21:01 PDT
Update - Our engineering team is still actively working on a fix for Offline Mode payments. For now, it is still recommended to keep Offline Mode disabled while the fix is in progress.

If your payments have not been uploaded yet, please do not delete and reinstall the app or restart the app until they can be successfully uploaded. If your payments have been uploaded, it is safe to restart the app.

We know Offline Mode is vital for processing payments without internet connection, and we appreciate the continued patience as we continue to implement the fix.

We will provide more updates as soon as we're able.
Jul 18, 10:59 PDT
Identified - We’ve confirmed with our Engineering team that only Offline Mode payments are impacted by this issue. Standard payments are unaffected and will go through as normal. Please do not use Offline Mode for payments at this time. To disable Offline Mode:

From the Square app, tap the three horizontal lines in the upper right corner to navigate to the menu or the down arrow at the top of the Square Register.

Tap Settings > Checkout > Offline Mode.

Toggle Allow Offline Mode to off.

We know how vital Offline Mode is to businesses, and we appreciate your patience while we work to get this resolved.

We’ll be back with an update as soon as possible.
Jul 16, 17:43 PDT
Investigating - We’re investigating reports of payments taken not showing up on the Point of Sale app/Dashboard.

Please do not work on offline mode until further notice.

We'll update again as soon as we know more.
Jul 16, 17:12 PDT
Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021
Resolved - All our services are up and running as expected.

Sorry for today’s interruption. Thank you for bearing with us.
Jul 20, 12:06 PDT
Monitoring - We're beginning to see services recover. You should now be able to login into Square Dashboard and the Square apps as normal. Customers should also be able to place orders on the Square Online site successfully.

We’ll continue to monitor as our teams work to ensure the fix will completely resolve the issue.
Jul 20, 08:47 PDT
Update - Our teams are actively working on this issue. If you try to login to your Square account, it'll look like the password is incorrect but this is due to the current outage. Please do not try to request a password reset at the moment.

We'll be back with updates as we learn more.
Jul 20, 08:29 PDT
Update - If you're currently logged into your Square app, you may experience some slowness. Please do not try to logout and log back in.

We're also receiving reports that customers may also experience intermittent error when placing an order on your Square Online site.

Our team are working to implement a solution for the issues experience. Thank you for your continued patience.
Jul 20, 07:51 PDT
Update - In addition, developers may also have trouble logging into the Developer Dashboard.

Thank you for bearing with us! We'll be back with more updates.
Jul 20, 07:35 PDT
Investigating - We're currently fielding reports of issues logging into Square Dashboard, Point of Sale app and Square Online settings overview.

Our teams are aware of the issue and are working towards a fix. We'll continue to provide updates as we learn more.
Jul 20, 07:17 PDT