Update - Our engineers are continuing to collaborate with messaging partners to resolve the disruption affecting Square SMS Messages.

In the meantime, Sellers affected by this disruption can opt to message their customers via email.  To accomplish this, you will click on the "..." that appears above the conversation panel, click "Change Medium", choose the "Email" option, and save the changes.

We are thankful for your understanding and patience while our team addresses this disruption.

Dec 02, 2022 - 11:05 PST
Update - Our engineers have identified the issue and are currently working to resolve this as quickly as possible. We thank you for your continued patience. We'll be back with further updates as they come to hand.
Dec 01, 2022 - 09:26 PST
Update - Our team is continuing to work on restoring SMS notifications for Messages sent through Square Messages.

Previous SMS issues with other Square services have been fully resolved.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 18:36 PST
Update - Our team is continuing to work on restoring SMS notifications for multiple Square services. Services currently impacted are Square Invoices and Messages sent through Square Messages.

Digital Receipts, Appointments, Loyalty and Square Online order SMS notifications are working again.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 18:28 PST
Update - Our team is continuing to investigate issues sending SMS notifications from Square products. Services potentially impacted are Square Loyalty, Invoices, Messages sent through Square Messages.

Digital Receipts, Square Appointments and Square Online order SMS notifications are working again.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 17:03 PST
Update - Our team is continuing to investigate issues sending SMS notifications from Square products.

Services potentially impacted are Square Loyalty, Invoices, Messages sent through Square Messages and Square Online order updates.

Digital Receipts and Square Appointments SMS notifications are working again.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 16:49 PST
Update - Our team is continuing to investigate issues sending SMS notifications from Square products.

Services potentially impacted are Square Loyalty, Appointments, Invoices, Messages sent through Square Messages and Square Online order updates.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 16:24 PST
Update - Our team is continuing to investigate issues sending SMS notifications from Square products.
Services potentially impacted are Square Loyalty, Appointments, Invoices, Digital Receipts, Messages sent through Square Messages and Square Online order updates.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 16:13 PST
Identified - Our team is continuing to investigate issues sending SMS notifications from Square products.

Thank you for your patience with us as we work to resolve this issue.

Nov 29, 2022 - 15:59 PST
Investigating - We are receiving confirmed reports of Sellers unable to send SMS messages through Square Messenger. We appreciate your patience as we are actively working with our Engineering team to get things back up.
Nov 29, 2022 - 15:32 PST
Payment Acceptance Operational
Transfers Operational
Appointments Operational
Team Management Operational
Square for Restaurants Operational
Square Hardware Operational
SMS Messages Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Resolved - Our engineering has resolved the root cause and now you will not be seeing the issues when trying to edit items as a team member.
We recommend restarting the browser to see normal functionality restored.

Thank you for your patience with us through this.

Dec 2, 11:34 PST
Identified - Our engineering team has reported a disruption impacting some team members' ability to access the Item Edit page. We are actively working on correcting this and will provide more updates as we receive them.
Dec 2, 09:45 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Dec 2, 09:13 PST
Resolved - This incident has been resolved.
Dec 2, 08:51 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Dec 2, 08:39 PST
Dec 1, 2022
Nov 30, 2022

No incidents reported.

Nov 29, 2022
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022
Resolved - We have confirmed the disruption affecting Network Connectivity on Square Register and Terminal has been corrected by our engineers on the latest update. Please make sure to update your Square Register or Terminal to version 6.4b.

We cannot thank you enough for your patience while we worked to get this resolved!

Nov 26, 07:04 PST
Identified - Our engineers have released a fix for network connection issues with Square Register. If you are using Square Register please update to version 6.4 of the Square Register software.

We're continuing to work on a fix for Square Terminal, and appreciate your patience as we work to resolve this issue.

Nov 17, 21:32 PST
Update - Our engineers have released a fix for network connection issues with Square Register. If you are using Square Register please update to version 6.4 of the Square Register software.

We're continuing to work on a fix for Square Terminal, and appreciate your patience as we work to resolve this issue.

Nov 17, 21:31 PST
Monitoring - Our engineers have released a fix to resolve the issue impacting Square Register and Square Terminal. We will continue monitoring the progress of the fix until fully resolved. We appreciate your patience as we work to repair this issue. We will be sure to provide additional updates as we receive them.
Nov 17, 08:34 PST
Identified - Our engineering team have identified the issue causing network disturbance with some Square Registers and Square Terminals. They are working on getting a fix in place and will update you as soon as the issue is fully resolved.
In the meantime, if you are experiencing a network issue with your Register or Terminal, please follow the troubleshooting steps below.

Thanks again for your patience.

Nov 15, 08:53 PST
Investigating - If you are experiencing network issues with your Square Register or Square Terminal, please run through the troubleshooting steps below and ensure you meet the network requirements listed in the articles. Please do not factory reset your device*

Square Terminal: https://squ.re/3FR4iFF
Square Register: https://squ.re/3NImC5F

Thank you for your patience while our engineers continue to work on a fix for this issue.

Nov 9, 10:28 PST
Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Resolved - This incident has been resolved.
Nov 22, 13:56 PST
Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Nov 22, 13:35 PST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 22, 13:33 PST
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.